Leadership teams in each pilot site asked themselves a simple question: “how can we work together more effectively?” The question was simple enough but based on worrying comments from a large number of managers. Comments such as:
- “I have so many meetings every day; I don’t have time to do the important work”
- “We don’t train our mid-level managers very well. They just learn on the job, based on ‘tribal’ knowledge”
- “Sometimes, I am triple booked in meetings, I can’t be effective in any of them”
- “Our site is ‘infested’ with workshops, that is all we do”
- “I am drowning in paper work, much of which I think is no one ever uses”
- “80% of my time is spent on non-value added activities”
In effect, leadership teams had become so bogged down in meetings, reports and presentations that they weren’t spending nearly enough time and energy on what really mattered: the real value adding work.
Leadership Standard Work was to provide the key.